Before you start
- You need a Magic Meal Kits account.
- You need access to make.magicmealkits.com/app-status.
- Have your account email and a short description of the symptom ready.
Download your system logs
These steps use the previous screen (v1). The My server (내 서버) screen on the new dashboard
(v2) doesn’t have this button yet, so do this on the previous screen at
make.magicmealkits.com/app-status. The guide link in
the When something goes wrong (문제가 생겼을 때) section of My server also brings you here. We’ll
update this page once the new screen has the button.
1
Open System Logs
Go to make.magicmealkits.com/app-status
and click System Logs.
2
Select the service
In Google Cloud, click the magic-meal-kits service.
3
Screenshot the graphs
Take a screenshot of all the graphs shown on the screen; you’ll send these to
support.
4
Open the Logs menu
Click Logs on the left, then click the button on the right.
5
Click Action
When the view changes, click Action on the right.
6
Click Download
Click Download at the bottom.
7
Set the row count to 10,000
Change the number to 10,000, then start the download.
8
Confirm the download
Check that the download completed.
A successfully downloaded log file
Send these to support
Share the following four items with support via KakaoTalk:- Your Magic Meal Kits account email
- A description of the symptom
- The metrics graph screenshots (from Step 3)
- The log file (from Steps 7–8)
KakaoTalk support chat: pf.kakao.com/_fMgxdn/chat